Something wrong, or just want to tell us about a run?
Write to:
A real person reads these. If you’re reporting a problem, mentioning your device and iOS version saves a round trip.
I lost my progress.
The save lives on your device only — it is never uploaded, so deleting and reinstalling the app erases it permanently and we have no copy to restore. Sorry. This is also why your progress doesn’t follow you to a new phone.
Do I have to watch ads?
No. Every ad in THE USUAL is optional and player-initiated. Nothing is locked behind one, and the whole game — all fifteen days, every boss, every card — is playable without ever watching a single one.
An ad won’t load.
Rewarded ads need a connection, and sometimes there simply isn’t one to serve. The game notices and carries on without it. If the option is greyed out, check your connection and try again in a minute.
The game went silent when I flipped my ring switch.
That’s deliberate. THE USUAL respects the hardware silent switch and mixes with other apps, so your own music keeps playing over it. If you want game audio with the switch on, turn the ringer back on and use the in-game sound controls instead — the pause menu can mute sound and music independently.
My music from another app stopped.
It shouldn’t. THE USUAL is configured to mix rather than take over audio. If your music is being interrupted, please tell us your device and iOS version — that’s a bug, not a setting.
My score isn’t on the leaderboard.
Leaderboards need Game Center. Sign in via Settings → Game Center, then finish a run — scores submit at the end of a run, not mid-shift.
How do I delete my data?
Delete the app. Everything the game stores goes with it. See the privacy policy for what the ad and leaderboard services hold and how to reach them.